TERMS & CONDITIONS

Some resorts don’t allow external companies onto their property to decorate. Every reservation is different and they treat every client & type of room differently. It is your responsibility to reach out to guest services or concierge to confirm.
Client is responsible for obtaining any permits, access passes, room cards, or wristbands for entire staff.
Bookings within the week of the event will be charged an additional expedite fee of 10%.
If we cannot enter the room within 20 minutes, the balloons will be left with the front desk and you will receive pick-up instructions.
If the remaining payment isn’t made by the date before the event, it may cause a delay in your balloon delivery or cancellation.
Latex balloons have an approximate float time of 8 hours.
Mylar balloons have an approximate float time of 1 week.
Many variables can affect the float time of your balloon decor including weather, rain, wind, and extreme heat.
Once we leave the hotel/resort, we are no longer liable and cannot return to make any changes.

CANCELLATIONS

Cancellations prior to 60 days before the event date will result in a full refund.
Cancellations prior to 30 days before the event date will result in a 50% refund of deposit.
Cancellations within 30 days are non-refundable and cannot be used as credit for future events.